Our strategy and sustainability

A sustainability agenda for internal and external stakeholders

As a company focused on the long term, we have an inherent interest in ensuring that we operate sustainably. For this reason, we are reviewing our entire value chain to search for opportunities to improve our sustainability performance through our own people and processes, our customers and our partners. Ultimately, we consider two stakeholder groups as we build our sustainability agenda:

  • Internal stakeholders: SHV Energy employees, employees from other SHV organisations

  • External stakeholders: suppliers, customers, competitors, regulators/authorities, NGOs, neighbours/local communities, financial/capital markets

Local materiality assessments across the globe

We are globally present across different markets and sectors in 25 countries. We take this into account as we provide opportunities for our business units to position themselves for strategic success. As we continue to build our sustainability agenda, we also allow our local business units to select their own stakeholders and carry out their own Materiality Assessments. This helps us to find out what the most relevant societal topics are for our company.

A multi-lingual online survey

We reached out to more than 2,000 stakeholders for our 2017 Materiality Assessment. 40% of these were external stakeholders, which we identified as people who knew SHV Energy (or were at least familiar with the business) and who were also familiar with sustainability topics.

We used a longlist online survey to collect feedback from all stakeholders, using our organisations’ natural contact points – such as customer sales contacts – for distribution. The survey was available in ten different languages: English, Czech, Spanish, French, Dutch, Polish, Portuguese, German, Turkish and Italian.

Stakeholders’ most material topics

We used a 26-item long-list of topics based on global standards, a peer-review and a media search. In the survey, the stakeholders were asked to rate each sustainability topic on importance.

This 2017 long-list materiality assessment resulted in a short-list of topics common across the SHV Energy Group. Together, they define our shared sustainability agenda.

Figure 6: Materiality Matrix

These material topics are:

  • Health & Safety: process-, product- and occupational health and safety

  • Environmental Impact: fighting climate change and improving air quality

  • Employee Management: facilitating employees' career development

  • Business Integrity: safeguarding and stimulating an ethical and compliant culture

Aside from these shared topics, we enabled business units to add additional topics to the agenda that were specifically relevant to their local circumstances.

All material topics are the basis of our sustainability policy. That means that we will formulate our targets on these topics, steer and monitor our performance and report on these topics internally and externally on a regular basis.

Sustainable Development Goals and strategy

With increasing globalisation, the impact of a company (positive and negative) is often far more comprehensive than initially thought. Sustainable Development Goals (SDGs) help us and other companies identify shared goals and create a shared language. They also offer a valuable strategic framework for our sustainability agenda.

The goals are also closely related to the societal value we create. While enabling customers to switch to cleaner energy sources and fuelling rural areas and communities, we contribute to affordable and clean energy, climate action, economic growth and prosperity in a local way. By acting as a responsible employer, we also create decent work. We will use 2018 to further build on the SDGs and link them to our sustainability strategy. This will help us to cross-check our goals and increase understanding of our impact as a company.